Product support
Something not working in Chatr, Driftclip, DeskMagic or another product? Tell us the product, your OS or browser, and what happened.
support@vertolabs.devUsually within 1 business daySales & partnerships
Team plans, integrations, reselling, affiliate programs or a co-marketing idea.
partners@vertolabs.devWithin 2 business daysPress & media
Interviews, reviews and launch coverage. Logos and screenshots are in our brand kit.
press@vertolabs.devWithin 2 business daysSecurity
Found a vulnerability? Report it privately with steps to reproduce. Please don't disclose publicly until we've fixed it.
security@vertolabs.devAcknowledged within 72 hoursPrivacy & data requests
Access, correct or delete data a product holds about you, or ask how it's handled.
privacy@vertolabs.devWithin 30 days, often soonerEverything else
Feedback, ideas for a product we should build, or just saying hi.
hello@vertolabs.devWe read everythingSend a message
This opens your email app with everything filled in, so you keep a copy.
Need product help right now?
Each product has its own help pages, often the fastest answer.
Driftclip
DeskMagic
Citadel VaultDo you offer refunds?
Yes. Paid plans and lifetime licenses come with a 14-day refund window. Email support with your order email and we'll sort it.
I lost my license key.
Email support from the address you bought with and we'll resend it.
Can I request a feature?
Please do. Most of what we ship starts as a user request.
Where is Verto Labs based?
We're a small, independent, remote-first studio.